We are committed to run Welsh Water solely for the benefit of you, our customer, and ensuring that every single penny we make goes straight back into keeping your bills down and looking after your water and beautiful environment – now, and for years to come.
In order to help us achieve this, we have set up an online community, Have Your Say. Have Your Say exists to give you and other people served by Welsh Water the opportunity to talk about and share your views, experiences, and concerns around all things water.
Alongside us, Verve, an independent market research company, will operate and maintain the community for us.
By joining, you’ll be able to:
- Help us understand what you’re looking for in your supply of drinking water, how we take waste water away and then treat it
- Let us know how we can make communication, including your bill, clearer and easier to understand
- Talk to other members about your thoughts, water saving tips, and much more
- Be entered into regular prize draws
No matter how you choose to interact with the community, we hope that you will always find content and activities that are interesting and fun to take part in.